Jim Foxall
Senior Member
Jim see below.
"Dear David
Thank you for your enquiry and sorry to hear that you have experienced this problem with your Pajaro.
Because you have already tried to treat the garment with the Nikwax products yourself I would suggest that you send it in to us to have a look at for you.
I have attached a questionnaire – please print this off, complete it with as much detail as possible and return it with the garment to the address shown.
I’d suggest sending the parcel by special delivery so that it is insured and trackable (we will refund your postage costs) and mark the outside of the parcel “FAO Nikwax Customer Servicesâ€.
Once we have the garment we will aim to turn it around within 5 working days of receipt.".
Well, David, That's an excellent response.