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Shimano Service Filendre

Trevor Brown

Trevor Brown

Senior Member & Supporter
Shimano Service Felindre

I had a problem with one of my 5 year old 5000 XTEA bait runners(somehow it seized up and wouldn't turn either way)I phoned Shimano on Tuesday(20-8-2013)morning and was told to send the reel to them so I sent it Tuesday lunchtime.Immagine my surprise when the reel came back this morning(23-8-2013)an even bigger surprise came when I openened the box and found the note saying "with compliments"I take my hat off to Shimano for providing service second to none.Well done Shimano,great gear,fantastic service.
 
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Shimano's service department at Felindre is truly superb and the turn around is just as impressive! I've been using their tackle (match and specialist) for many years now and it's top notch. Despite owning a selection of their reels (which are in regular use), I've only needed to return two for repair and like Trevor, the service I received was excellent! A Shimano reel is a reel for life, and as you've guessed, I wouldn't hesitate to recommend their kit to anyone.
 
Some of the best service I've come across. Twice I've phoned with a request, and both times the required item has been received the following morning. Top notch.
 
Hello Paul, the address is: Felindre Servicing, Felindre, Swansea, SA5 7ND
Tel: 01792 796584
Further details are available on their website.
 
Remarkable service !
Sent my reel for service at 4pm on Wednesday afternoon was back in my hands midday Friday....that's 44 hrs door to door
Well done you Welsh Wizards
Dave
 
You've all just experienced the power of the dragon ! It's not just the rugby we're best at you know !!! LOL
 
Another satisfied customer,they received the reel 1.00 yesterday lunch time and by 11.00 today back with me repaired and serviced, Brill.
 
I recently sent a reel back, returned in 48 hours without doubt of the best service I've ever had from any company. It's an example that many companies could copy. Thank you Shimano and Felindre Servicing.
 
Unfortunately I sent my 5000xtea to them last week as the anti reverse was not working.
It came back promptly, but despite enclosing the replaced spare part, taking it out wednesday it failed again, free spooling suddenly and nearly lost me a good fish.

'Phoned them and they simply said ... send it back.

Well it was £25 to repair plus £ 6.50 postage for me to send the first time.
I guess a further £6.50 to send back. Wll work out a little expensive altogether.

At all times they were very polite. Just unlucky I guess.

Graham
 
Had the drag washers replaced in my 5000xtea by them, never worked right again, stripped it down a month ago and they had put a metal washer more than the diagram in, removed it and it works fine now, better dropping Marty Mulcairn a PM in my opinion.
 
Phoned them up on Wednesday and ordered two spare spools for my 4000 OC's. Arrived by post Friday midday. Excellent service Felidre, many thanks....
 
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Phoned them this morning and explained the problem of my medium lc's handle coming loose when winding in, they told me to send a sae and they would send two washers out, no cost. Cant complain at that;)
 
LC

Paul Hamer said:
Phoned them this morning and explained the problem of my medium lc's handle coming loose when winding in, they told me to send a sae and they would send two washers out, no cost. Cant complain at that;)
Click to expand...

Good info. Paul as the same thing happens on one of my LC's.

Dave
 
They have a quick turnaround however I sent my 4000d in when the bail arm went. Returned two days later fixed for nothing however the gear had suddenly developed a fault. Jumped every time the handle went past a certain point. Phoned them up was told to send it back. Then had to pay £30 for new internals. Never happened until I sent it off but was told they only touched the bail arm so wasn't their fault and as it only happened at a certain point it was still useable, which annoyed me. Could of happened in posting but I'm very ott when it comes to bubble wrapping things up so doubt it. Not used them since.
 
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