Hi Alan,
I have a new pair of Okuma 'Interceptor Pro 40's' that have a baitrunner facility, with a clutch/drag setting nob for that at the rear of the reel. I tightened that up on one of them while trying things out a couple of weeks back, and that has never been the same since...it now only works intermittently
I have also found the line lay on these to be absolutely appalling
I was told by my local tackle shop that there are now no spares available (including spools
)...if they go wrong, or you have any problems, you take them back and they swap them for new ones. I wouldn't mind betting that they have decided to bang out huge batches of each model, and have done away with their quality control department. They are all VERY basic reels, so they are dirt cheap to manufacture, which means swapping is probably more economical than the hassle and labour costs of quality control.
That is only a guess, but I doubt I am far wrong
You could try taking the spool off completely and turning the handle then, at least that would narrow down the possibilities...but I expect that in the end, you will have to take your reel back to the supplier and get another one.
Cheers, Dave.