Howard Cooke
Senior Member
I have rarely come across a commercial organisation seemingly so disinclined to make a sale-something I imagine would be central to ensuring some measure of success for a commercial venture. I don't think I am being out of step with modern trading practices by holding a believe that to generate income, a profit even, the first and arguably most important step, is to actually sell the very thing you promote.
Has anyone else recently tried to make contact with the company? I have, and its been quite a struggle, so much so that I have lost confidence in them and have moved on. I did manage one conversation a little while ago which resulted in me completing an order form. But I heard nothing further. I then successfully made contact (after many failed attempts) with someone who was basically taking messages, and I expressed a degree of frustration with the lack of engagement and response. I was promised a call back last weekend-it never happened and I am still waiting.
I really want to support these sorts of businesses but it needs to be easier than this to do business with them. Thankfully I can balance this experience with the likes of Bob Gill and Ian Tucker who have been fantastically responsive and helpful.
Oh well.
Has anyone else recently tried to make contact with the company? I have, and its been quite a struggle, so much so that I have lost confidence in them and have moved on. I did manage one conversation a little while ago which resulted in me completing an order form. But I heard nothing further. I then successfully made contact (after many failed attempts) with someone who was basically taking messages, and I expressed a degree of frustration with the lack of engagement and response. I was promised a call back last weekend-it never happened and I am still waiting.
I really want to support these sorts of businesses but it needs to be easier than this to do business with them. Thankfully I can balance this experience with the likes of Bob Gill and Ian Tucker who have been fantastically responsive and helpful.
Oh well.