Peter Halligan
Active Member
Broke the battery compartment tab on my 9000 scales. Phoned customer support, answered phone in 2 rings, took name and address, posting one out tomorrow........Free of charge.
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Wow..... Reuben Heaton customer service.
- Thread starter Peter Halligan
- Start date
Stuart Linton
Senior Member & Supporter
The after sales care is first class. Such a pleasure to deal with.
Ashley Pickering
Senior Member & Supporter
Shame there products aren't as good as there after sales service.
Gavin Burt
Senior Member & Supporter
That’s really good and how it should be.
I’ve only had two experiences with angling companies direct.
Drennan:
The usual broke on my Twistlock and they sent x2 out free of charge which I received within three days
Korum:
Plastic spreader bloke broke on my folding spoon . The wanted £4.50 for the part and about £7 for postage. I now don’t buy anything Korum.
Fair play to my local indy tackle shop, was in the shop one day moaning about Korum and they went and unscrewed one from a landing net and gave it me for free. I didn’t even buy the net from them !!!
I’ve only had two experiences with angling companies direct.
Drennan:
The usual broke on my Twistlock and they sent x2 out free of charge which I received within three days
Korum:
Plastic spreader bloke broke on my folding spoon . The wanted £4.50 for the part and about £7 for postage. I now don’t buy anything Korum.
Fair play to my local indy tackle shop, was in the shop one day moaning about Korum and they went and unscrewed one from a landing net and gave it me for free. I didn’t even buy the net from them !!!